As self service tools get better, agents are increasingly focusing on more complex issues. However, solving them often requires them to navigate the "messy middle of customer experience." A TrueCaaS approach could help them overcome many of those issues.
Dialpad Is Betting That TrueCaaS Is The Future Of Customer Service. They Might Be Right.
Forbes - 31 Jan 2023 15:58
As self service tools get better, agents are increasingly focusing on more complex issues. However, solving them often requires them to navigate the "messy middle of customer experience." A TrueCaaS approach could help them overcome many of those issues.
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